Lavi Intelligent Queuing™

Intelligent Queuing turns live operational data into automated queue actions, adjusting infrastructure to improve flow, reduce friction, and minimize manual intervention.

"(Intelligent Queuing) allows us to optimally manage our passenger flows while remaining cost-effective."
– DUS Airport Terminal Management Advisor

How Intelligent Queuing Works

Lavi Intelligent Queuing automates physical changes to your queue layouts. Instead of asking staff to monitor conditions and manually adjust the queue, the system turns real-time data you're already collecting into action: automatically adjusting queue paths by opening and closing gates, and directing customers where to go next. Watch the Video:

Intelligent Queuing Delivers Smarter, Automated Customer Flow

Positioned at strategic points within the queue, Automated Gates route customers through appropriate lanes, providing optimized flows that reduce walking time, balance service arrival rates, and control access.

Build your queue layout

Lavi Intelligent Queuing and Magnetic Stanchions provide fixed, standardized layouts for use with people-tracking technologies.

Automate passenger flow

Lavi Intelligent Queuing can automatically route passengers to specific service areas within queues such as K9 pens.

Auto-adjust based on demand

Lavi Intelligent Queuing expand and contract queue lanes based on passenger demand and/or service availability.

Monitor access control

Lavi Intelligent Queuing can provide automated or self-directed (key card, QR Code) access control.

Why Intelligent Queuing?

When customer demand changes faster than staffing or service capacity can keep up, facilities need queue systems that can automatically respond in real time.

Streamline Flow

Reduce congestion and improve circulation across high-traffic environments.

Balance Service Loads

Use real-time guidance to direct people across lanes, zones, and service points

Enhance Customer Experience

Help people move with clearer direction, fewer bottlenecks, and more confidence.

Improve Efficiency

Turn queue conditions, movement patterns, and demand into automated action.

Reduce Wait Times

Help queues respond faster as volume and service capacity change.

Drive Revenue

Give guests more time to shop, dine, relax, and enjoy the experience.

Case Study

Düsseldorf Airport Improves Passenger Throughput

The impact on operational efficiency was immediate. With fewer staff needed to manually manage the queues, Düsseldorf increased passenger throughput while improving service delivery.

Control, Optimize, and Automate Passenger Flow

See how automatic gates shorten the journey:

High Traffic

Automatically expand the queue path to maximize capacity and keep high passenger volumes moving efficiently.

Medium Traffic

Shorten the journey as demand decreases while maintaining an organized, controlled passenger flow.

Low Traffic

Create a direct route during quieter periods, reducing unnecessary walking and improving the passenger experience.

Transportation

Guide passengers through ticketing, screening, boarding, transfers, and service queues.

Entertainment

Manage crowd surges at entry, checkpoints, concessions, restrooms, VIP areas, and exits.

Government

Guide visitors through security, access points, waiting areas, and service counters.

Retail

Direct shoppers through returns, pickup, service desks, checkout, and high-traffic promo areas.

Real Customers. Real Value.

See intelligent queuing in action:

Start The Lavi IQ Conversation

Discuss your flow goals with a Intelligent Queuing specialist and start planning a system built for your facility.

Speak with an expert.

Tools and Guidance for Architects and Designers

From concept to completion, Lavi provides support for design planning, CAD drawings, product selection, specifications, and installation. Browse Lavi’s free AIA courses, real-world project galleries, and case studies to inform and inspire your next project.

Explore Architect and Designer Resources

Queue Design and Consultation

Lavi looks beyond the line, connecting your customer flow, staff needs, and space constraints into a visual plan you can act on. We don't charge for this. It's part of the benefit of working with us.

Queue Design Services

FAQs

What’s included in a Lavi Intelligent Queuing system?

Lavi Intelligent Queuing systems combine physical queue infrastructure and digital direction. A typical system may include magnetic stanchions in a grid pattern, retractable belts or post-and-panel barriers, automatic gates electronic queueing, and integrated signage.

How does Lavi Intelligent Queuing work?

Lavi Intelligent Queuing tracks queue conditions and uses that data to adjust pathways, direct people to service points, and support faster flow.

Where are Lavi Intelligent Queuing systems used?

Lavi Intelligent Queuing is primarily used in airports and transportation hubs, with potential applications in other high-volume public spaces.

Does Lavi Intelligent Queuing require more staff?

No. Lavi Intelligent Queuing is designed to reduce manual queue adjustments and help teams manage demand more efficiently.

Can Lavi Intelligent Queuing work with existing queue infrastructure?

Yes. Lavi Intelligent Queuing can integrate with physical queue infrastructure, signage, sensors, and automated gates based on facility needs.

What are automatic gates?

Automatic gates are gates that open, close, or redirect pathways to help balance flow and reduce unnecessary walking.

How does Lavi Intelligent Queuing improve the customer experience?

It gives people clearer direction, reduces bottlenecks, and helps them move through queues with more confidence.

How do I know if Lavi Intelligent Queuing is right for my facility?

A Lavi specialist can review your flow challenges, facility layout, and operational goals to recommend the right approach.

Talk To An Expert

Get help on the design and installation of Intelligent Queuing technology tailored to your environment, goals, and facility requirements.

Call 1.888.285.8605

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