Returns And Warranty

If the packaging appears damaged on the outside, please refuse to accept it from the carrier or make a notation on the proof of delivery slip that the items are damaged. If you do accept a damaged shipment you must inform us immediately as claims for damaged goods must be presented to the carrier within 24 hours of receipt.

We offer a 30-day return policy on all unused items in their original packaging. Simply initiate a return through your account dashboard or contact our support team for assistance.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Absolutely. You can request an exchange for a different size, color, or variant through your account. Exchanges are subject to product availability and are processed at no additional shipping cost.

Lavi will only accept a return if a Return Merchandise Authorization (RMA) has been issued and the product is returned in the original packaging or adequate/protective packaging. The products must be brand new (never used) in perfect condition and contain all the contents shipped in the original order. Any item returned that is used or damaged will not be eligible for a refund.

Custom items are only returnable if defective, damaged, or incorrectly processed by Lavi.

• Custom items are non-returnable unless defective, damaged, or incorrectly processed by Lavi
• Items that have been installed and are not brand new
• Items not adequately packaged
• Items received greater than 30 days ago

Lavi products or general merchandise returned within 30 days of invoice date are subject to a 25% restocking fee plus the cost of freight for inbound and outbound shipping regardless of whether or not a reorder is placed. This deduction will be made from your refund automatically. Items returned after 30 days from the invoice date are subject to a higher restocking fee or may not be returnable at all.

All products manufactured by Lavi Industries are inspected before shipment. However, if any such product supplied hereunder is:
a. Defective in material or workmanship upon receipt, or
b. Failing to perform as specified within the product warranty period
Then such products shall be subject to the following warranty terms.

Lavi Industries (“Lavi”) warrants Lavi products and accessories (“Lavi Product”) against defects in materials and workmanship when utilized for their intended use, in accordance with Lavi’s published guidelines. Lavi’s published guidelines include but are not limited to information contained in technical specifications, user manuals, and service communications.

a) Consumable parts, such as batteries or protective coatings that may diminish over time.
b) Cosmetic damage, including but not limited to scratches, and dents
c) Damage caused due to use in conjunctions with another product.
d) Damage caused by abuse, misuse, liquid contact, fire, earthquake or other external causes.
e) Damage caused by installation or assembly performed by anyone who is not a representative of Lavi.
f) Lavi Products that have been modified to alter functionality or capability without the written permission of Lavi.
g) Normal wear and tear.

The buyer shall notify Lavi in writing within 30 days of the occurrence and Lavi shall, upon verification of Product Warranty eligibility, ship back the defective products without cost to Buyer, and repair or replace the defective products or at Lavi Industries’ option, refund the purchase price. Lavi may require the issuance of a valid PO for the value of the replacement products.

Lavi will provide warranty service through either of the following options:

a) Return-to-Factory Service: At Lavi’s option, you will receive a prepaid waybill, so that you may ship your Lavi Product to a location in accordance with Lavi’s instructions. Once service is complete, Lavi will return the Product at no-cost to you. Please note - to be eligible for this free service you must follow Lavi’s instructions.
b) Do-it-yourself (DIY) parts service: At Lavi’s option, Lavi will send you replacement parts which allow you to service Lavi Product on your own.

Lavi is not responsible for any labor costs incurred relating to DIY parts service. The following DIY process will apply:

1. Upon verification of the eligibility, Lavi will send you DIY replacement Parts with the appropriate Instructions for field repair/ replacement.
2. In case eligibility cannot be verified Lavi will require you to issue a valid PO for the value of the replacement parts, and will require you to return the defective parts. Lavi will Invoice you for these parts and cancel the invoice upon warranty eligibility.

In the event it is determined that the damage is not covered by the warranty, Lavi reserves the right to charge a reasonable repair fee.

THE EXPRESS WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. LAVI HEREBY SPECIFICALLY DISCLAIMS ANY OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NONINFRINGMENT, QUIET ENJOYMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE

For items purchased directly from Lavi, call 877-275-5284 to obtain a Lavi Return Authorization Number (RA #). For products purchased through a Lavi dealer, contact your dealer for a Lavi RA number. A copy of the original Lavi invoice must be supplied to Lavi by fax or mail prior to the issuance of an RA Number.

• Pack the product carefully, and clearly label each box with the Lavi RA Number.
• Include a note with your name, street address, and telephone number, along with a brief description of the defect.
• Ship the packages pre-paid and insured for the full value to Lavi specified location.
• Be sure to save proof of shipping in case shipment is lost or damaged in transit.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAVI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY OF ITS PRODUCTS OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

LAVI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR REPLACE THE LAVI PRODUCT WITHOUT RISK OF LOSS.

LAVI’S LIABILITY FOR A REFUND OR ANY OTHER REMEDY HEREIN SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

The Limited Warranty will remain in effect only if the following conditions of use are met:

1. All Product replacement parts are authentic parts manufactured by Lavi. REPLACEMENT PARTS MANUFACTURED BY A SOURCE OTHER THAN LAVI will nullify any guarantee or warranty.

2. Accessories and attachments such as, but not limited to, sign holders, rails, panels, and merchandising panels used in conjunction with the Products must be manufactured by Lavi.

Should Customer elect not to comply with the above conditions (1, 2), then Lavi makes no warranties of any kind, or assumption of liability of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or of no infringement of third party rights. Use of the Lavi Products by The Customer is at its own risk.